Tiger Airways gets into trouble again

Courtesy Bloomberg

BUDGET carrier Tiger Airways has another brush with the Australian law, this time being fined A$110,000 (US$113,400) by the Australian Communications and Media Authority (Acma) for spamming customers. The airline contravened Australia’s Spam Act for failing to unsubscribe customers despite their repeated requests to be removed from the mailing list.

The fine came after the Australian Civil Aviation Safety Authority had lifted its restrictions on Tiger’s operations for safety infringement issues.

Acma deputy chairman Richard Bean said: “This action is another reminder to businesses that they should pay attention to what their customers are saying, test their email unsubscribe facilities regularly and not simply set and forget them.”

Tiger may not be alone in spamming customers (Virgin Australia was also fined last year), but hogging the limelight for bad behaviour can certainly do a lot of damage to its image.

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About David Leo
David Leo has more than 30 years of aviation experience, having served in senior management in one of the world's best airlines and airports. He continues to maintain a keen interest in the business, writes freelance and provides consultancy services in the field.

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