Bags fly rough on Southwest Airlines

Courtesy Getty Images

Courtesy Getty Images

Thrice in six months seems a little too often. The first time it happened, the bag cracked on its side. The second bag lost a wheel. And the face of the third bag was smashed, probably because a heavier bag landed on it in the process of loading. And they were good bags, one of them brand new.

Which, of course, led me to wonder about the handling of the bags by Southwest Airlines or its airport agency. To add insult to injury, on the one occasion that the damage was brought to the attention of a ground staff member, the retort was: “How could we be sure it was caused by us?”

Guess we should be grateful that Southwest is about the only US airline that allows you to check in not only one bag but two at no additional fee. An increasingly rare perk these days!


About Dingzi
Writer by passion, with professional expertise in aviation, customer service and creative writing. Aviation veteran, author, editor and management consultant. Besides commentary on business issues and life-interest topics, travel stories and book reviews, genres include fiction, poetry and plays. Nature lover who abhors cruelty of any form to animals, and a tireless traveler. Above all, a dreamer.

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