Joon: Basic yet chic

Courtesy Air France

What’s basic yet chic? That, says Air France, is the design of the uniform for cabin crew of its new subsidiary airline, Joon. You can expect to serve flight attendants in trendy casuals that include blazers, polos, ankle pants and sneakers. Apparently it is Silicon Valley inspired.

A statement issued by Air France said: “Its visual identity is based on an electric blue colour code symbolizing the airline’s dynamic attitude, as well as the sky, space and travel.”

Believe it, the colour has much to do with the kind of image projected by the airlines. Targeting millennials, Joon moves away from the convention of a neutral and sedate hue for something more in line with the outgoing disposition of younger jet-setters.

Many years ago when Singapore Airlines (SIA) launched a regional carrier called Tradewinds, there was much ado about the crew uniform to project the more casual mood of leisure travel – something you might wear on a vacation. That changed when its successor SilkAir took over to target business travel and other more serious travellers as well.

Courtesy Scoot

But it is Joon that is going completely millennial, right down to white trainers.

Courtesy Air Canada

Meantime, Air Canada is going retro. Its maple leaf logo design returns to the airline’s look 24 years ago, incorporating the circle loop. Black replaces red in the letterings on the aircraft, and flight attendantswill match with black uniform highlighted with a red tie or scarf.

Looks like you either go hip or nostalgic if you want to make a statement.

And then there are three

From four to three (if you exclude SIA Cargo which will be absorbed as a division of the parent airline in 2018), Singapore Airlines (SIA) will now have three carriers in its stable as sister budget subsidiaries Scoot and Tigerair announced the completion of their merger come July 25, 2017. SilkAir, defined as a regional carrier, makes up the trio.

Both Scoot and Tigerair will henceforth operate under the Scoot brand. It seems logical, considering the poor reputation of Tigerair and the plans to expand Scoot into the long-haul. Unlike Tigerair, Scoot was launched as a medium-haul budget carrier.

The merger was long anticipated as the operations of the two carriers began to overlap with Scoot operating the short-haul as well. At the same time, loss-making Tigerair’s days were numbered as it struggled through a period of difficult times both financially and operationally, scarred with customer complaints of poor service.

While it certainly makes sense for the two carriers to eliminate intra-competition and pool their resources, it also opens the field for Scoot to expand its network. Already it is trailing behind Malaysian budget carrier AirAsia, whose chief Tony Fernandes is known to be testing new boundaries beyond the four-to-five hour limitation of the budget model. While AirAsia is not always guaranteed success, it has enjoyed headstart advantages.

Courtesy AirAsia

Scoot has announced a service to Honolulu by the end of the year, six months after AirAsia launches its service from Kuala Lumpur. Both carriers will operate via Osaka. It will be interesting to see how the competition plays out.

Scoot may be advantaged by its hub connections at Changi Airport while AirAsia will rely on its wide regional network to take advantage of Kuala Lumpur International Airport’s lower costs in a price-sensitive leisure market.

Scoot will benefit from the reputation of the SIA brand association, but somehow that has not rubbed off on the beleaguered Tigerair.

The competition is set to redefine the budget game as Scoot and AirAsia battle it out to be the region’s leading carrier not only for the short-haul but also beyond.

SIA re-incorporates fuel surcharge in base fare

sia-silkairSingapore Airlines (SIA) announced that fuel surcharges will from the end of March be incorporated in the base airfares. The policy, which also covers insurance surcharges, will apply to SilkAir as well.

As the global pressure to protect consumer rights mounts, aviation authorities are exhorting airlines to publish full fares so as not to mislead consumers and make it difficult for them to compare prices and arrive at an informed decision. Some airlines have been fined for misleading customers stating only the base fares. SIA said it is already advertising the full fares.

Virgin Australia was among the first very few airlines to announce it would not show the fuel surcharge as a separate cost but build it into the airfare way back in January 2015, at a time when the cost of oil was falling and there was public demand for airlines to similarly reduce the fuel surcharge. (See A conscionable call as oil price plummets: Will airlines reduce airfares? Jan 26, 2015)

The full surcharge was introduced as a way to pass on the cost to the consumer in the wake of rising oil prices, and falling fuel prices have made it quite unnecessary, even cumbersome. One wonders if this, having come a full circle, will change yet again when fuel prices rebound.

Singapore Airlines’ profit plunges

Courtesy The Straits Times

Courtesy The Straits Times

THE downward trend was to be expected as you followed Singapore Airlines (SIA)’s performance month-to-month for the second quarter (July-September) of its current financial year. The sluggish global economy, according to the airline, was largely to blame.

SIA’s operating profit declined 19.4% from last year’s S$98m (US$71m) to S$79m. Fortunately, the stronger first quarter boosted the result for the first half-year, with operating profit increasing 34.0% from S$206m to S$276m on declining revenue of S$343m and the contraction in passenger carriage by 3.2%. Yield as a consequence came down by 2.9%, and the passenger load factor of 78.1% was a drop of 1.9 percentage points. The saving grace was lower fuel costs by 25.2%.

Regional subsidiary SilkAir too suffered a decline in operating profit for Q2, down 19.0% from S$21m to S$17m.

Budget subsidiaries Scoot and Tigerair however managed to reverse their losses, respectively from a loss of S$2m to S$5m and from a loss of S$10m to S$3m.

Looking ahead, SIA hopes that the improved operating capability and efficiency of its growing Airbus A350 fleet as well as the long anticipated integration of Scoot and Tigerair (see The end draws near fro Tigerair, Nov 6, 2016) would improve its fortune as it continues to be impacted by geopolitical uncertainty and weak global economic conditions and faces the prospect of losing the cushion by lower fuel costs as oil producers cut back on their output.

However, if there’s any consolation, close rival Cathay Pacific too is experiencing a downward trend in profitability (see Cathay Pacific losing grip of China card, September 19, 2016 ).

Singapore Airlines reports declining passenger numbers

Courtesy Singapore Airlines

Courtesy Singapore Airlines

Singapore Airlines (SIA) carried 1.51 million passengers in September – lower than both last year’s 1.57 million and last month’s 1.61 million passengers. Consequently passenger load factor was down 2.1 percentage points from last year’s 80.8 per cent to 78.7 per cent. Rival Cathay Pacific may take some comfort there that the downward trend was not a unique phenomenon when it reported its own lacklustre performance recently.

Except for East Asia which retained a flat performance, all sectors reported declining passenger laod factors, worst of all for Europe (down 4,8 percentage points) followed by South West Pacific (down 2.7 percentage points). The weaker demand for Europe may be attributed to the uncertainty of the region’s economic and geopolitical situation, but noteworthy is the performance of South West Pacific when Qantas was bucking the trend with record profits. As recognized by SIA in its statement, “the landscape remains challenging.” Competition is a given; the real poser is whether rival airlines are closing the gaps.

The good news, however, is that except for the beleaguered budget carrier Tigerair, the other two subsidiaries within the SIA Group – SilkAir and Scoot – carried more passengers although the passenger load factor also fell. Both airlines carried less than their capacity growth, but it looks like the region closer home is where the business is thriving best for now. Looking farther down the line, the high point would be the performance of SIA’s non-stop services to the US.

Singapore Airlines posts flat first-half performance

Courtesy Singapore Airlines

Courtesy Singapore Airlines


Singapore Airlines (SIA) reported flat operating results in the first half of FY2014/15. While the Group’s operating profit of S$171 million (US$137 million) improved marginally by 1.2 per cent, the airline’s operating profit dipped by 1.6 per cent to S$183 million year-on-year. However, the decline in revenue was cushioned by lower fuel costs and reduced capacity.

Regional airline SilkAir posted an operating profit of S$5 million, compared to $22 million last year. This was in spite of a 4.2-per-cent traffic growth against a 3.7-per-cent capacity injection.

SIA continues to face strong competition and the airline does not foresee any substantial change in the trend. Moving forward, it is likely to focus on cost and capacity. And, of course, as it said in the statement that it issued: “With a strong balance sheet, the Group is well positioned to meet the challenges ahead.”

Is Singapore Airlines better off without its subsidiaries?

Courtesy The Straits Times

Courtesy The Straits Times


THERE comes a time when the question must be asked: Is Singapore Airlines (SIA) better off without its subsidiaries?

Besides an engineering and a cargo arm, SIA also owns three carriers: wholly-owned regional carrier SilkAir, wholly-owned budget subsidiary Scoot, and 40%-owned budget carrier Tigerair. Scoot’s performance has not been reported separately, but neither SilkAir nor Tigerair is meeting expectations, if not faring poorly.

The SIA Group posted a Q1 (Apr-Jun) operating profit of S$39 million (US$31.2 million) which is 52% lower than last year’s S$43 million. It attributed the decline to intense competition that resulted in weaker yields and “depressed travel demand in some key Asian markets.” The bottom line was affected by dips in operating profit for not only the parent airline but also subsidiaries SIA Engineering and SilkAir. Only SIA Cargo showed some improvement, albeit that of reducing losses from S$40 million to S$18 million.

The parent airline’s operating performance deteriorated by almost 50% (amounting to S$44 million), partly the result of a 1.8% fall in yield. This was in spite of lower fuel costs. SilkAir’s operating profit suffered an even steeper decline of more than 85% (amounting to $12 million) also attributed to weaker yields. For the same quarter, Tigerair reported separately an operating loss of S$16.4 million, which is more than twice the loss of S$6.2 million last year. (Tiger air sinks deeper, Jul 30, 2014) The budget carrier has been plagued by bad investments in joint ventures that include Tigerair Philippines and Tigerair Mandala of Indonesia. The former has since been sold to Cebu Pacific Air and the latter ceased operations on July 1. Tiger Mandala alone added S$35.3 million to the Group’s loss for the quarter, widening the loss to date to S$65.2 million.

All three carriers are facing increased and intensive competition. In a statement that it issued, SIA said: “Aggressive fares and capacity injections from competitors will continue to place pressure on yields.” It is unlikely that the situation will change to be any less competitive, if not becoming more so even as the global economy improves further. Much has been said about the aggression of the Middle East carriers, namely Emirates Airlines, Etihad Airways and Qatar Airways, but SIA is also strongly challenged by carriers closer home, Cathay Pacific being its closest rival. The Singapore flag carrier’s dependence on Changi as the hub for East-West connections too has been challenged by the growing importance of Dubai and Hong Kong as alternatives.

To be fair, SIA is as affected as any airline by the state of the global economy. Last year was one of renewed optimism for the industry. Both the SIA and Cathay groups reported improved performance for their last financial year (note the time period’s difference by a quarter); although hit by a surprise Q4 loss of S$50.3 million, SIA’s profit of S$259 million for the year ended Mar 31, 2014 was an increase of 13% while Cathay’s HK$6.2 billion (US$800 million) for the year ended Dec 31, 2013 was an impressive more than 200% improvement. Though not entirely the case, the difference reflects the impact of the competition even in good times.

Do not, however, be mistaken. SIA is still a formidable competitor. Few airlines have achieved its consistency in product quality that makes it a perennial favourite among travellers. Unless it is resigned to the new state of play, it has to do much more than wait for the pressure to ease. It cannot be business as usual.

In recent times, it has become fashionably strategic for a protagonist to spawn sidekicks but not every airline subscribes to that philosophy. Some of the offshoots have become successes in their own rights, and many others on the other hand had been shelved or disposed off as impulsive ill-conceived by-products.

Somehow SilkAir continues to be a middle-of-the-road carrier which after 25 years is still not quite an airline with a distinct identity of its own. The competition aside, its fortunes are in a way dependent on the generosity and good name of the parent airline, operating so-called regional routes and supporting feeder traffic. Unlike Cathay’s Dragonair, it lacks the kind of hinterland market that China offers the Hong Kong regional carrier. But as the region adopts a more liberal aviation policy, SilkAir provides a good alternative to reach growing secondary destinations that are less viable options for SIA, but not when both parent and offspring (along with others) have set their eyes on the same market where segmentation by class is not critical.

It was widely speculated that SIA would shed Tigerair when it set up Scoot. That might still be on the card now that Scoot is not quite the mid-to-long haul budget carrier it was intended to be but competing with Tigerair on the short haul, and perhaps a likely direction following on its sale of a 60% stake in Tiger Australia to Virgin Australia last year. A stronger Scoot could be positioned to make better use of Tigerair’s rights (or, in the event that it is sold, better compete without compromises), which can complement its longer haul operations.

But SIA has come across as a cautious airline inclined to tread carefully on such matters. With healthy cash flow and a strong balance sheet, there just isn’t the urgency. If it waits long enough the tides may just turn. The question is when, and whether it is worthwhile waiting.

This article was first published in Aspire Aviation.