What…? A New MAX Issue?

Courtesy Getty Images

Just as it all seems to be good news for Boeing with IAG placing a tentative order for the B737 MAX jet, the Federal Aviation Administration (FAA) has uncovered a new potential risk during simulator tests.

Some carriers such as American Airlines have been optimistic that the grounding would be lifted soon, but the new discovery can only mean pushing the date further down the road.

The FAA has clarified that’s not the priority for now. This was made clear in a statement that it issued: “The Federal Aviation Administration (FAA) is following a thorough process, not a prescribed timeline, for returning the Boeing 737 Max to passenger service. The FAA will lift the aircraft’s prohibition order when we deem it is safe to do so.”

The FAA seems determined to reassert itself after being criticized for lacking in oversight following the Lion Air and Ethiopian Airlines disasters. It sees an important role now in discovering and highlighting potential risks, and has engaged the service of a Technical Advisory Board, which is an independent panel.

On the latest finding, FAA said it is “a potential risk that Boeing must mitigate.”

IAG probably did not see this coming, but it is to be assumed that the order is only as good as when the MAX is fully certified to be airworthy.

However, each time a new issue surfaces, public confidence sinks to a new low.

IAG Boost for Boeing

Courtesy Boeing

British Airways owner IAG made a bold decision at the Paris Air Show when it announced a tentative order of 200 Boeing B737 MAX jet. It must have surprised quite a number of industry folk to come so soon after the fatal Lion Air and Ethiopian Airlines incidents, and that the aircraft is still being grounded. After all, Boeing CEO Dennis Mullenberg had said participation at the Paris Air Show for Boeing was not about getting new aircraft orders but to restore confidence in the MAX jet. IAG’s support has certainly given Boeing that much needed boost.

Now, is IAG being too hasty at a time when many people are still not comfortable about thinking of flying the MAX as it stays grounded? Clearly the European airline group which also operates Iberia, Aer Lingus and budget carriers Vueling and Level is convinced the time will come, and when it does, IAG partners are ready ahead of others. It is not as if the aircraft will be delivered to IAG’s doorsteps the following morning. And with that conviction, now may be an excellent time to cut a good deal when Boeing is hungry to regain customers’ favour.

It would be a tad too altruistic to think IAG’s decision was a deliberate move for the benefit of the airline community, so as to keep the competition between Boeing and Airbus alive. As it is, Airbus which announced a new version of the A321 at the Paris Air Show, is not hiding its disappointment over the IAG-Boeing deal, noting that IAG had not issued a formal tender and staring Airbus’ interest in bidding for the order.

“We would like a chance to compete for that business,” Airbus chief commercial officer Christian Scherer told reporters at the show.

Now, given the boost by IAG, Boeing said it was in talks with a number of other airlines for sales of its MAX jet. It needed to keep up the momentum.

The big question still remains as to when the MAX jet will get off the ground. IAG may be right that time heals, and many travellers will eventually get back to flying the MAX jet whether out of necessity or expedience. Obviously the traveller doesn’t figure in the equation. After all, how many people are actually finicky about the make of the aircraft that they are flying? There will be some, but will the number be material enough to make the airlines think twice?

No new spin: Boeing sings the same apologetic tune

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The Paris Air Show (June 17 to 23) should provide an opportunity for aircraft manufacturer Boeing to clear the air of any misgiving and doubt that industry players may have of the company’s commitment to production priorities following the B737-800 MAX 8 disasters and the unsavoury stories that have unfolded since the two incidents involving Lion Air and Ethiopian Airlines.

It will be a mammoth effort trying to regain customer trust particularly in light of how many travellers surveyed have indicated they would not ever fly the MAX jet even after the authorities have cleared it for service resumption. So far it is anybody’s guess as to when the grounding will be lifted. The date keeps pushing into the future.

Airlines which own a sizeable fleet of the MAX, having reported the cancellation of thousands of flights since the grounding, may be keen to see it back up in the air sooner. American Airlines which owns a fleet of 24 jets is pre-empting an October date.

But the authorities want to be more conservative this time as they grapple with issues of training and procedures with the US Federal Aviation Administration (FAA) thinking it may be longer than that. Canadian transportation authorities for one are insisting on simulator training which Boeing, the FAA and American carriers think would not be necessary.

Boeing CEO Dennis Mullenberg all but knows too well the score. Quite wisely he had said of the Paris Air Show: “This is a different show for us, it is not about orders. It is really focused on safety and the safe return of the Max flight.”

Boeing had reported no new commercial aircraft orders in May, although according to Mr Mullenberg, the company had more than 4,000 orders of the MAX jet in backlog. He is expecting to see the aircraft back in the air by the end of the year, but the timeline is still not specific if not uncertain. Reports seem to be ambivalent as to whether the software glitch of the computer system known as MCAS has been definitively fixed or that Boeing is still working on the update.

The hardware may not be as difficult an issue to handle as that which concerns public opinion, perception and reservations. So in doses Boeing is dishing out apologetic messages but falling short of admitting sole responsibility for the tragic MAX incidents.

Mr Mullenberg expressed disappointment that Boeing had not been more transparent with regulators and the public when it discovered a safety light was not operating as designed. He echoed Boeing vice-president Gordon Johndroe who said ahead of the Paris Air Show: “We clearly fell short in the implementation of the AOA disagree alert and we clearly should have communicated better with our regulators and the airlines.”

And, one wonders, what would have had happened then?

Clearly the road ahead for Boeing is marked with PR pointers to appeal to the heart for understanding and perhaps implicitly forgiveness without admitting liability. It knows that the airlines who were operating the MAX before its grounding have much to lose if they do not work together to get the aircraft safely back in the air.

New MAX issues will keep jet on the ground

Courtesy Getty Images

Just as you think all that’s left remaining to be said of the Boeing 737 MAX 8 saga is waiting for the Federal Aviation Administration Authority of the United States (FAA) to announce the lifting of its grounding, new developments – whether directly or indirectly related – continue to stand in its way, making the delicate job of regaining customer’s confidence even more challenging.

Even as one is willing to put past issues aside – issues such as poor oversight and shoddy work at the Boeing plant, FAA’s laxity at certification, tardy reaction to warnings by pilots of potential issues with the MAX – adding new ones can only shake that confidence. What other beasts are out there to be discovered?

Latest, Boeing is warning airlines about potential flaws on the wings of some 737 jets including the MAX. More than 300 aircraft across the world may be affected, said to be the result of “improper manufacturing process” leading potentially to premature failure or cracks of the faulty parts. The aircraft manufacturer’s transparency is to be appreciated, but coming after two fatal crashes of the Max jet with a definitive conclusion still pending is unfortunately ill-timed. Of course, it is good to know that Boeing is committed to giving attention to the potential problem top priority.

Going forward, Boeing may have fixed the software glitch of the MAX, but airlines and regulators are still grappling with the issue of pilot training. Boeing, FAA and US carriers such as American Airlines, Southwest Airlines and United Airlines all of which are big Max customers do not think simulator training is necessary, believing training on computers or tablets is sufficient for seasoned pilots.

It recalls how Boeing had said pilots familiar with the B737 aircraft would know what to do and that there were procedures in place to handle the kind of malfunction that some pilots had reported to have encountered. Ethiopian authorities had insisted that the pilots of the ill-fated Ethiopian Airlines flight had followed the procedures but were unable to control the aircraft.

Boeing too had said it would make an already safe aircraft “safer”, so to the lay traveller, why not be “doubly” sure?

Canada is one country that had said the US proposal of computer-based training which some pilots had received in the transition from the older B737 jet to the Max was not good enough. According to a Reuters report, Canadian Transport Minister Marc Garneau said: “It’s not going to be a question of pulling out an iPad and spending an hour on it. Simulators are the very best way, from a training point of view, to go over exactly what could happen in a real way and to react properly to it.”

Airlines favouring simulator training include Ryanair and Ethiopian Airlines.

According to some industry sources, part of the MAX’s appeal was that it did not require costly simulator training. Again, the old question surfaces, if at all it is pertinent, what price safety?

It looks like the MAX will have to stay on the ground longer than expected.

Is the Boeing Max ready to fly?

Courtesy Boeing

Airlines looking forward to fly their fleet of Boeing B737 Max 8 aircraft have just got their planned schedules jiggered up by the Federal Aviation Administration (FAA)’s announcement that it may take up to a year before the jet is cleared again for commercial flights.

According to the BBC, FAA chief Daniel Elwell said: “If it takes a year to find everything we need to give us the confidence to lift the (grounding) order so be it.”

It may be read that underlying this is the FAA’s understanding that time is needed to regain the world’s trust – in both the aircraft and the FAA as regulator. While Boeing seems ready to sign off the improved jet, saying it has finished updating the pertinent flight-control software, FAA in an apparent redeeming move following censure of its lax oversight is assuming control as the final authority to certify the jet’s safety.

According to Bloomberg, Mr Elwell added at a meeting with representation from across the globe, “If there is a crisis in confidence, we hope this will help to show the world that the world still talks together about aviation safety issues.”

In Boeing’s favour, some airlines have voiced their support of the Max. Understandably so, particularly if the airline owns a sizeable fleet of the jet. American Airlines (AA) for one is confident of an “absolute fix” but CEO Doug Parker was also quick to add, “But…it’s not for us to decide whether or not the aircraft flies. It needs to be safe for everyone.” The airline, which has a fleet of 24 Max jets, has cancelled thousands of flights and has now cancelled Max schedules through mid-August.

Another airline which has pledged its commitment to Boeing is Singapore Airlines (SIA). The airline is pledging its commitment to purchase 39 Dreamliner jets and its re-commitment for a previous order of 30 planes. Although this is not related to the Max aircraft of which its subsidiary SilkAir has six of them, it gives Boeing a boost of confidence after reports of shoddy production and poor oversight at the Boeing plant in North Charleston surfaced, and following grounding of some Dreamliner jets because of problems with the Rolls Royce Trent engine fitted to the aircraft.

Read also:

https://www.todayonline.com/commentary/grounding-boeing-max-and-dreamliner-planes-how-can-singapores-airlines-reassure-customers

It’s good to have friends, indeed. But while it’s not yet known if airlines such as AA and SIA have sought or will seek compensation from Boeing, others which have made known their intention include Norwegian Air Shuttle, Ryanair and the big three Chinese carriers of Air China, China Eastern Airlines and China Southern Airlines. A strongly worded report from the Chinese Global Times newspaper said: “We must use punishment and tell the Americans their practice of using concealment and fraud to extract benefits from others, while benefiting themselves, is unfair.”

Some more Boeing woes: Shoddy work at manufacturing plant

As Boeing works at regaining the trust of travellers in the B737 Max 8 jet (following the crashes of an Ethiopian Airlines jet and a Lion Air jet in similar circumstances), assuring them that the software fix to the anti-stall system will make it the safest aircraft to fly the skies, new issues that have surfaced aren’t helping.

A New Times report (April 23, 2019) stated that the Boeing factory in North Charleston (South Carolina) that makes the 787 Dreamliner “has been plagued by shoddy production and weak oversight that have threatened to compromise safety.”

Whistle-blowers have pointed out defective manufacturing resulting from faulty parts being installed, debris left on planes dangerously close to wiring beneath the cockpits, and pressure to not report violations. The debris includes tools, metal shavings, Bubble Wrap and chewing gum, and it is alleged that customers had found random objects in new planes.

One airline – Qatar Airways – it seems, was so upset that it has since 2014 bought only planes built in Boeing’s main plant in Everett. It may sound ridiculous, but will travellers now go checking where the Dreamliners operated by other airlines were built, as a supermarket shopper would ordinarily do?

While the public may understand the risk of a mechanical failure of any machine, it is quite a different thing when the problem lies in a culture of not caring enough to ensure that the safety of the traveller comes before all else, that kind of trust that travellers must have in the product such as a plane.

Pushing production to meet deadlines at all cost and compromising safety standards can only rattle the traveller’s confidence. Already more than 50 per cent of Americans have said they will not fly the Max jet, even if the problem has been fixed.

And now the concern is extended to the Dreamliner. What next?

The New York Times report raises many concerns, top of which is how the management had turned a blind eye to complaints by the staff. Some of them alleged they had been punished or fired when they voiced concerns.

Two former managers said they were pushed to cover up production delays and employees were told to install equipment out of order to make it appear production was on schedule. In fact, Qatar’s beef was that Boeing was not being “transparent” about the cause of production delay.

What about the Federal Aviation Administration (FAA)’s role in all this, particularly when in the Max investigations the agency the agency had been censured for allowing Boeing to self-certify?

According to the New York Times report, an FAA spokesman, Lynn Lunsford, said the agency found metal silvers in several planes certified by Boeing as free of debris.

The FAA issued a directive in 2017 requiring that Dreamliners be cleared of shavings before they are delivered. However, it was determined that the issue does not present a flight safety issue.

Boeing has all along insisted the Max is a safe aircraft and that there are procedures in place to correct errors presented by the anti-stall system. The software fix to be implemented is meant to make a safe aircraft “safer”.

Boeing CEO Dennis Mullenberg, courtesy CNBC

Today Boeing CEO Dennis Mullenberg echoed the same line, saying on Monday April 29 that the pilots of the fateful Ethiopian Airlines flight did not “completely” follow the although Ethiopian officials said earlier they did but could not control the plane.

Mr Mullenberg said: “When we design these systems, understand that these airplanes are flown in the hands of pilots.” Without saying as much, the competence of the pilots or their familiarity with the procedures has been called into question. “Going forward we have identified a way to improve,” he added, “I am confident that that again will make one of the safest airplanes in the air to fly”

Those words of assurance have since been uttered often and will continue to be repeated as Boeing faces the uphill task of regaining trust in the improved Max jet. More than their airline customers – some of whom have stood staunchly by Boeing – it is the majority of travelling end-users that they need to convince.

Max Jet Grounding: Airlines feel the pinch

With no certainty as to when the grounding of the B737 Max 8 aircraft will be be lifted, airlines are feeling the pinch.

The ban took effect soon after the crash of a jet operated by Ethiopian Airlines in March which happened five months after the crash of a Lion Air jet under similar circumstances.

Boeing is developing a software fix to the anti-stall system known as the Manoeuvring Characteristics Augmentation System (MCAS). It had hoped to implement this by May; this now looks unlikely.

Courtesy Boeing

Southwest Airlines, which is the biggest Max operator with a fleet of 34 jets, is extending Max cancellations through to August 5, and American Airlines with a fleet of 25 jets to August 19. Other airlines such as Air Canada which had expected to resume Max operations in July will have to follow suit.

Southwest which cancelled more than 10,000 flights reported a loss of US$200 million in revenue during the first quarter.

American Airlines, cancelling 155 flights a day, expected earnings to be hit by some US$350 million.

In a worse situation is Norwegian Air Shuttle which said its first quarter losses had widened to 1.49 billion kroners (US$172 million) from 46 million kroners a year ago. This is not helping the carrier’s plans to return to profitability as it has been forced to rebook passengers on other flights and rent alternative aircraft to maintain its schedule. Chief executive Bjoern Kjos expects the grounding to last till the end of August.

Now the question remains as to whether passengers will take readily to flying again the Max jet. More than 50 per cent of Americans had said they would not, even with the fix in place. It is not enough for Boeing to convince its airline customers. The bigger challenge lies in restoring the trust of the airline’s customers.

Southwest CEO Gary Kelly had said while Southwest is an “all-Boeing carrier”, it didn’t mean the airline would use the 737s in “perpetuity”.